Shipping
What shipping options do you have?
China holiday shipping update: With the Mid-Autumn Festival (25–27 September) and National Day holiday (1–7 October) approaching in China, orders shipping from our China fulfilment centre may take a little longer than usual. While our fulfilment cent
Returns and refunds
We accept returns within 30 days of the purchase date. If you change your mind about your purchase, we're here to help. To be eligible for a return, your item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from the d
How much does shipping cost?
China holiday shipping update: With the Mid-Autumn Festival (25–27 September) and National Day holiday (1–7 October) approaching in China, orders shipping from our China fulfilment centre may take a little longer than usual. While our fulfilment cent
I haven't received my order. How do I check the status?
China holiday shipping update: With the Mid-Autumn Festival (25–27 September) and National Day holiday (1–7 October) approaching in China, orders shipping from our China fulfilment centre may take a little longer than usual. While our fulfilment cent
When are your shipping days?
With the Mid-Autumn Festival (25–27 September) and National Day holiday (1–7 October) approaching in China, orders shipping from our China fulfilment centre may take a little longer than usual. While our fulfilment centre will continue operating with
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: