Shipping
What shipping options do you have?
We ship orders to Asia and certain countries in Africa (www.orbitkey.asia) from our fulfilment centre in China. Depending on your location, our estimated shipping time can take up to 30 days. Standard shipping within China is via SF Express. Not at t
Returns and refunds
Terms and Conditions for Warranty Replacement and Return. We put a lot of care into creating products you will love, backed by a no-fuss 2-year warranty starting from your purchase date. This warranty covers defects in materials, workmanship, or part
How much does shipping cost?
With our fulfilment centre in China, free shipping is available in selected regions, depending on the specified order value threshold. Singapore, Hong Kong, Japan, China and the Philippines:. Rest of Asia:. Orders placed before 2 March 2026. These or
I haven't received my order. How do I check the status?
Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
When are your shipping days?
Our fulfillment centre in China typically dispatches within 1-2 business days.
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: