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Shipping

What shipping options do you have?

We ship our South America, Africa and Asia orders (www.orbitkey.asia) from our Hong Kong warehouse. * Packing and processing time will take 1-2 business days. * If an item is on backorder/pre-order, we will only ship your order when all items become

Returns and refunds

Terms and Conditions for all Returns, Change of mind, and Exchange of products requests:. All products must be returned unused and in a re-sellable condition, packed in original packaging, including any accessories, manuals, and documentation shipped

How much does shipping cost?

Free shipping is available in selected regions, depending on the specified value threshold for each region. Hong Kong, Japan, Taiwan and Malaysia:. Singapore:. Rest of World:. Taxes and Duties may apply. Please note that shipping fees apply for inter

I haven't received my order. How do I check the status?

Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t

When are your shipping days?

All of our fulfilment centres (domestic: Australia, and international: Netherlands, Hong Kong, the UK and the US) have a processing time of 1-2 business days, and your order will be shipped out after it has been packed.

Do you ship to a PO BOX address?

Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks:

Shipping exclusions to countries

We've always tried our best to ship our products worldwide! However, due to the changes in customs fees and the increase in delivery time and shipping cost, we had to make the difficult decision to exclude certain regions/countries. Please find the l