Returns and refundsUpdated 2 days ago
We accept returns within 30 days of the purchase date. If you change your mind about your purchase, we're here to help.
To be eligible for a return, your item must be:
- Unused
- In resalable condition
- Returned with all original packaging and accessories
- If your order included a free gift, it must also be returned if doing so means you no longer meet the qualifying threshold.
- Personalised or monogrammed items cannot be returned or exchanged for change of mind.
For pre-ordered or back-ordered items, the 30-day return window begins from the date your order is delivered.
Please note: Items purchased from a third-party retailer must be returned to the retailer directly.
How do I return an Orbitkey product?
- Submit a return request
- Please contact us with your order number, along with clear photos of the product and its packaging.
- You will receive an RMA number and a return address. Please note the following:
- Original shipping costs are not refundable.
- Return shipping costs cannot be reimbursed.
- Please send your return using a courier that provides a tracking number.
- Once you've posted your return, please send us the tracking number so we can keep an eye on its progress.
- Refunds or store credit will be processed as soon as your return is in transit back to our warehouse.
We are unable to refund foreign transaction or international processing fees associated with currency conversion on credit card transactions.
If you don't receive your refund or store credit within 7-10 business days after returning the item, please contact our team with your order number and the tracking number/proof of postage so we can look into it for you.