SECTION 4 - RETURNS & REFUNDSUpdated 2 months ago
Terms and Conditions for all Returns, Change of mind, and Exchange of products requests:
All products must be returned unused and in a re-sellable condition, packed in original packaging, including any accessories, manuals, and documentation shipped with the product. To help prep for a Return and ensure everything's in order, please send us images of the product(s) and the packaging.
Unfortunately, we cannot issue a refund and accept returns for personalised items (with monogramming) as they will not be deemed re-sellable.
Product returns and refund requests purchased through individual retailers are at the discretion of the individual retailer where the product was purchased.
We are also unable to refund foreign transactions fee/international processing fees that may be assessed when you use your credit card to make a transaction that requires a conversion of currency or a transaction processed outside of the United States, even if the transaction is in USD.
Returns
Our products undergo strict quality assurance checks, but sometimes, things might fall through the cracks. Rest assured; our products are covered with a two-year warranty.
If you have any issues with our products, just send us an image/video of the product with a detailed explanation of the issue, and we will do our best to help you as soon as possible. Please also include your order ID/proof of purchase and the product batch code* in your email.
We will organise a Return Merchandise Authorisation (RMA) number for any return requests. Please note that items shipped without an RMA may not be accepted.
Change of mind
If you change your mind about your purchase, you have up to 30 days from the original purchase to do so.
For change-of-mind returns, the customer is responsible for the return postage cost.
Refund requests will be processed after receiving the returned item(s), which can take 10-30 days. Any returns will be for the cost of the product; we do not refund any shipping fees.
Items pre-ordered or back-ordered may be returned within 30 days from the date you receive them.
Exchange of products
If you made an error with an online purchase and would like to exchange your item, you have 30 days from the original purchase.
Unfortunately, we are unable to edit and update an existing order once it has been confirmed. In saying that, contact our support team immediately; we will help you the best we can!
For exchange requests, the customer is responsible for the return postage cost.
Once we've received your returned item(s) in our warehouse, we'll process the refund immediately so you can make another purchase anytime.
Items pre-ordered or back-ordered may be returned within 30 days from the date you receive them.
Disclaimer
We would love to help you wherever we can, but unfortunately, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
*Here's how to locate the batch code on the Desk Mat, Nest and ID Card Holder Pro and non-Pro:
1. Desk Mat
2. Nest
or...
3. ID Card Holder (located under the rear pocket)
Pro version
Non-Pro version
